yet another customer service disaster...

WTF is up w/real customer service?

is non-friggin'-existent?

Domino's Pizza is fuckin' up. why did i order vittles from the joint near the gig only to be delivery stood up?

upon phoning the location to inquire as to the status of my thoroughly desired sustenance, i was told that my transaction had been succinctly nullified. accordingly, i proceeded to request detailed justification for such a disturbing course of action. thus it was explained to me that the establishment had recently become the recipient of new management, and the new managerial entity forbade delivery personnel from making use of portable cellular communication devices while completing delivery tasks. as such, the delivery personnel had languished in suffering for 15 minutes in front of the delivery location while vigorously & liberally applying pressure to the vehicle's audio signaling device to no avail. the sustenance was returned to the delivery origination location, thereby creating the need for my transaction status inquiry.

i thought all was cool, but decided to email Domino's customer service anyway. here is the email that was sent:

Thank you for taking the time to contact the Domino's Pizza Customer Care Team about your experience of being unable to place an order with your cellular phone, VOIP phone or broad band phone. As one of our customers, your comments are extremely important to us. For a number of reasons the persons in our stores need to have some indication about the identity of callers before sending our team members out to make a delivery. As a result, our stores are equipped with a caller identification system, where that service is available. However, our caller identification system can not always recognize calls made from cellular phones, VOIP phones or broad band phones. In some instances this can present a security issue for our team members.

We know that customers such as you are not the source of our problem but in order to operate thousands of stores across the country we must establish certain operating rules and procedures. One of these is not to accept orders from cellular phones, VOIP phones or broad band phones unless prior arrangements have been made to establish the caller as one of our customers.In addition, a large number of Domino's Pizza stores are locally owned and operated by independent franchisees. Franchisees may have established their own operating policies concerning orders from cellular phones, VOIP phones or broad band phones that may be different from the policies I have described above.

May we suggest that you contact your neighborhood Domino's Pizza store and ask to make arrangements for establishing you as a known customer who may, from time to time, place an order over your cellular phone, VOIP phone or broad band phone? Some type of "password" or other identification may need to be established. This is the process that is currently followed in many of our company-owned stores, but some franchisees may not be accepting cell phone, VOIP phone or broad band phone orders at this time and this option may not be available in those stores.

You are important to us and to our franchisees and we do understand your concerns. At the same time, we hope that you understand the reason behind cell phone, VOIP phone or broad band phone order policies and that you will contact your local Domino's Pizza store and make arrangements for placing future orders with your cell phone VOIP phone or broad band phone. Thank you for your time and consideration.

how do you come up w/a response that is so off of the issue at hand? somebody pass me a rag to clean this up...

make like the Domino's rep does not have reading comprehension issues...

PEACE
...be calm...